Refund Policy
REFUND POLICY
We have a 14-day return policy — you have 14 days after receiving your item to request a return.
Conditions for Return
To be eligible for a return, your item must be: — Unworn and unused — In its original condition with tags attached — In its original packaging
Customer is responsible for return shipping costs. Original shipping costs are non-refundable.
To start a return, contact us at info@angelalien.com — do not send items back without contacting us first, as they will not be accepted.
If your return is accepted, we will send you the return address and full instructions.
Damages & Defective Items
If you receive a damaged or defective piece, contact us immediately. Please record a short video of the issue and send it to info@angelalien.com — we will arrange a replacement or repair as quickly as possible.
Non-Returnable Items
The following items cannot be returned under any circumstances:
— All earrings — for hygiene reasons, this is final — Custom sized or engraved rings — Made-to-order and custom pieces — Worn, damaged, or altered items — Items returned after 14 days of delivery
Exceptions & Important Notes
Taxes and delivery fees are non-refundable as these are paid directly to the government and carriers such as DHL and FedEx.
Unreceived items — if a package is not collected or received by the buyer, we are unable to issue a refund. International returns exceeding $10 in value are subject to customs taxes on our end, which means uncollected packages may be destroyed by the carrier or held at customs. Please ensure your delivery address is correct and that you collect your parcel promptly.
Variations in materials — our pieces are handcrafted using natural gemstones, crystals, and organic textures. Each stone and material carries natural variations in color, pattern, and texture. These are not defects — they are the nature of genuine materials and part of what makes each piece unique. Items returned solely due to natural material variation will not be accepted.
Exchanges
The fastest way to exchange an item is to return the original piece once your return is accepted, then place a new order for the item you want. Any delivery and processing fees will be deducted from any store credit issued.
Refunds
Once we receive and inspect your return, we will notify you of the outcome within 48 hours. If approved, your refund will be issued to your original payment method.
Please note — if the return is not due to our error (you changed your mind, wrong size ordered, or personal preference), original and return shipping costs will be deducted from your refund.
Allow up to 15 business days for your bank or card provider to process and post the refund after it is issued.